Sending applications for this position is currently not working. Try again later.

Solution Engineer - Shanghai (F/M/D)

Permanent employee, Full-time · Shanghai

  
As a Solution Engineer you will be part of our Customer Experience Team in China and the expert for solving all technical requests coming up from NavVis customers & partners worldwide and internally. You are the first point of contact for Technical Account Managers to translate the most complex problems for our software development team. In this position you will focus on the most tricky customer issues with our IndoorViewer and Indoor Mobile Mapping System (IMMS) to provide a solution as fast as possible. At the same time, you will ensure that issues will be solved sustainably in close cooperation with our software and hardware development teams by keeping track of our customer's needs and analyzing quantitative and qualitative data. You ensure an efficient information flow between product and customer-facing teams.
You will work on:
  • Analyzing, troubleshooting and reproducing technical customer issues with our IndoorViewer web application and IMMS as well as managing and finding long term improvements for those issues 
  • Understanding and analyzing customer feedback as well as statistical data to improve the user experience and reliability of our products together with our product owners 
  • Preparing, running and following-up on workshops with enterprise clients to discuss and support the integration of NavVis software into the client's IT infrastructure
  • Developing scripts, tools and processes for health check-ups of NavVis products and delivering the respective check-ups to our clients 
  • Listening to and nurturing our customer facing teams ensuring that their feedback is highlighted with the right internal development team
  • Supporting product owners and our User Education Team with managing smooth software releases 
  • Developing and running product trainings for our Technical Account Managers whenever new software releases or hardware updates are available 
You have:
  • A degree in electric engineering, computer science or similar or no degree but self-taught deep understanding of software development with a focus on web applications
  • Experience working with the web development technologies stack and understanding code (HTML, Java Script, TypeScript, Angular)
  • Proven experience in C++ and/or Python development and related tools
  • Familiarity with Unix environments
  • Knowledge and experience working with Scrum and agile project management
  • Ability to juggle a variety of tasks and projects without lowering the bar on quality
  • Practical experience in B2B customer service, solutions/support engineering or similar
  • A client-first mindset and drive to go the extra mile including fantastic communication and listening skills 
  • Confidence in connecting customer facing teams with development teams
  • The ability to estimate technical requirements for our products IndoorViewer and IMMS
  • Ideally some basic knowledge and experience working with 3D graphics and web development
  • Spoken and written fluency in English and Chinese (German is a plus)
About us
Personio_Header

INNOVATION HAPPENS HERE

NavVis is a fast-growing technology company with a singular purpose – to bridge the gap between the physical and digital world. With groundbreaking innovations like NavVis VLX, NavVis M6 and NavVis IVION, we empower our customers to capture and share the built environment as photorealistic digital twins.

We recognize that our achievements at NavVis are underpinned by a key ingredient: people. It's the joint efforts of talented and passionate individuals that drive our engine of success. Our offices in Munich, New York, and Shanghai employ over 200 people from more than 40 countries, and they’re positively thriving in a unique company culture that’s inclusive, diverse, and family-friendly.

This is the place where you might experience a “eureka” moment when you hear our Chief Technology Officer explain the latest advances in our software platform. Or you’ll learn about developing the best angle in a client conversation from our Global Head of Sales. Then again, maybe you’ll volunteer to become a trainer at our NavVis University, engaging your colleagues with topics like programming or intercultural communication (or bike polo).

Would you like an opportunity to drive innovation in the enterprise, AEC, and laser scanning industries? Work alongside supportive colleagues towards clear aims? Learn new skills and develop your career? Send us your application today!

WHAT WE OFFER

  • Take ownership and make an impact, whether you’re building high-tech products or client relationships
  • Flexible working hours
  • Commuting made easy with a location in the heart of Munich, Germany, close to great cafes, shops, and transport links
  • Vibrant company culture with social clubs for every interest
  • Learning opportunities with other NavVis colleagues through our virtual "NavVis University”
Your application
Thank you for considering a career at NavVis. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to position@navvis.com.

Please upload any documents that you want to include with your application. CV and cover letter are required, and you should also attach copies of your references and certificates.

Click to select multiple files or use drag-and-drop
Click to select multiple files or use drag-and-drop

Uploading document. Please wait.