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(Senior) Technical Account Manager - East Coast (F/M/D)

Permanent employee, Full-time · New York Area (NavVis Inc.)

  
We are NavVis Inc., the rapidly growing US arm of Munich-headquartered NavVIs.  Are you passionate about new digital technologies and keen to join us in taking an established German player's solutions to the North American market?  Do you bring a deep interest in and experience for supporting small and mid-sized customers with cutting edge technology?  Interesting in managing demos, pre & post sales processes around reality capture solutions? Curious to join a global team of Technical Account Managers proactive in sharing best practice on service delivery excellence across the globe?  Then please apply today for our open (Senior) Technical Account Executive with an East Coast region-focus.

Working within a collaborative "pod" including a Direct Sales Account Manager and an Inside Sales Manager, you will have a high level of ownership for the client experience in your target region.  Are you looking for an open culture with short decision cycles, & room to use your strengths? Come join us at NavVis!
You will work on:
  • Maintaining active relationships with key accounts, building rapport and understanding their business needs and synthesizing these needs to communicate internally to a range of stakeholders
  • Conducting regular activities (calls, service reviews, etc.) defined for high-touch support
  • Driving onboarding process and ensuring successful support in early adoption phases
  • Monitoring issues submitted to Support and assisting with triage or initial response as needed
  • Effectively identifying common issues or questions and using these to drive training plans or documentation in partnership with our User Education team
  • Serving as a point of contact for escalating issues, both internally and externally, driving collaboration and communication to resolve them
  • Facilitating interactions between customers and our Solution Engineers, which may include written responses, in-person visits, or calls
  • Proactively identifying opportunities to increase adoption or grow usage in assigned accounts
  • Tracking and reporting on key account health metrics plus driving any changes needed
  • Communicating effectively at all levels of the organization, keeping stakeholders informed and effectively delivering high-touch support
  • Collaborating well and growing cross-functional and client relationships
You have:
  • Proven experience in a B2B technical account management role and a strong understanding of complex B2B software and IT infrastructure
  • Top notch organizational, communication, project management, change management and problem-solving skills
  • Enthusiasm and affinity for technology as well as fun and confidence to connect with a variety of clients
  • Business fluency in English
  • A degree in Computer science, Civil Engineering, Electrical Engineering or similar
  • The willingness to travel to meet customers in person
  • Ideally based in the New York City area
  • Work authorization for the US
We will be thrilled if you have:
Knowledge of the laser scanning, reality capture, surveying, or the BIM or AEC industries, allowing you to help our clients in this area gain deep value from our technology
About us
Personio_Header

INNOVATION HAPPENS HERE

NavVis is a fast-growing technology company with a singular purpose – to bridge the gap between the physical and digital world. With groundbreaking innovations like NavVis VLX, NavVis M6 and NavVis IVION, we empower our customers to capture and share the built environment as photorealistic digital twins.

We recognize that our achievements at NavVis are underpinned by a key ingredient: people. It's the joint efforts of talented and passionate individuals that drive our engine of success. Our offices in Munich, New York, and Shanghai employ over 200 people from more than 40 countries, and they’re positively thriving in a unique company culture that’s inclusive, diverse, and family-friendly.

This is the place where you might experience a “eureka” moment when you hear our Chief Technology Officer explain the latest advances in our software platform. Or you’ll learn about developing the best angle in a client conversation from our Global Head of Sales. Then again, maybe you’ll volunteer to become a trainer at our NavVis University, engaging your colleagues with topics like programming or intercultural communication (or bike polo).

Would you like an opportunity to drive innovation in the enterprise, AEC, and laser scanning industries? Work alongside supportive colleagues towards clear aims? Learn new skills and develop your career? Send us your application today!

WHAT WE OFFER

  • Take ownership and make an impact, whether you’re building high-tech products or client relationships
  • Flexible working hours
  • Commuting made easy with a location in the heart of Munich, Germany, close to great cafes, shops, and transport links
  • Vibrant company culture with social clubs for every interest
  • Learning opportunities with other NavVis colleagues through our virtual "NavVis University”
Your application
Thank you for considering a career at NavVis. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to position@navvis.com.

Please upload any documents that you want to include with your application. CV and cover letter are required, and you should also attach copies of your references and certificates.

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