Sending applications for this position is currently not working. Try again later.

(Senior) Enterprise Customer Success Manager for 3D Digital Factory Solutions (F/M/D)

Permanent employee, Full-time · Munich

  
The Enterprise Professional Service Team focuses on implementing and operating digital factory SaaS solutions, based on NavVis' 3D building scans and digital twin technology. We serve strategic enterprise clients and large global industrial companies including automotive OEMs, suppliers, and manufacturing firms.

We're looking for a proactive team player who will help us build out our enterprise customer success offering, co-creating the processes & KPIs as well as taking ownership for our our client's digital transformation.  Ideally bringing a background in both tech & business/consulting, you'll lead the operations phase of our implemented digital factory solutions and 3D digital twins of factories at strategic enterprise clients. Always with the customer experience in mind, you'll manage the solution availability and resolve issues, enabling the best usage of our solutions. Our client's ultimate success lies in your hands: usage and adoption of our SaaS platform.

Our team consists of consultancy, project management and customer success experts that have a deep track record in software solution implementation and operations for generating maximum value with the implemented solutions. Join us and take on responsibility for our customer solutions to drive our ambitious growth agenda!
You will work on:
  • Owning the operations phase of our NavVis IndoorViewer digital factory solutions based on 3D building scans at strategic customers
  • Managing the solution availability by identifying blocking points and improvement needs and resolve them with the technical support teams
  • Developing a deep understanding of the customer's workflows with our solution and guiding the customer to success through the handling of technical questions & consultancy
  • Leading regular service reviews
  • Enabling the customer to use the digital factory solution best possible with maximum value to drive adoption and usage of the solution 
  • Keeping the enterprise customer informed and trained about NavVis' new product developments that improve customer success
  • Ensuring relevant customer feedback is highlighted with the right internal teams
  • Thought-partnering with the customer to share industry best practices, identifying customer needs, and driving implementation
  • Working closely with the responsible Enterprise Account Executive, highlighting and closing account expansion opportunities
You have:
  • A degree and excellent academic track record in technical or natural scientific studies – additional or combined business studies is beneficial
  • At least 3+ years of hands-on experience as Customer Success Manager, Technical Account Manager, Service Manager or working in a similar position
    at a B2B software or SaaS company, a High Tech company, or Startup serving large industrial clients
  • Experience and technical expertise in managing software/SaaS solutions at external customers with close customer communication
  • Ideally domain knowledge in the Automotive industry on production planning as well as operations processes
  • Excellent problem-solving skills as well as a structured and organized work approach
  • Great communication across various disciplines and hierarchies as well as strong relationship-building skills
  • Business-fluency in English and German 
  • A "client-first" mindset and drive to go the extra mile
We will be thrilled if you have:
  • Experience in 3D laser scanning, surveying, laser point clouds, digital twins, 2D/3D modelling is valuable
  • Further language skills excite us 
About us
Personio_Header

INNOVATION HAPPENS HERE

NavVis is a fast-growing technology company with a singular purpose – to bridge the gap between the physical and digital world. With groundbreaking innovations like NavVis VLX, NavVis M6 and NavVis IVION, we empower our customers to capture and share the built environment as photorealistic digital twins.

We recognize that our achievements at NavVis are underpinned by a key ingredient: people. It's the joint efforts of talented and passionate individuals that drive our engine of success. Our offices in Munich, New York, and Shanghai employ over 200 people from more than 40 countries, and they’re positively thriving in a unique company culture that’s inclusive, diverse, and family-friendly.

This is the place where you might experience a “eureka” moment when you hear our Chief Technology Officer explain the latest advances in our software platform. Or you’ll learn about developing the best angle in a client conversation from our Global Head of Sales. Then again, maybe you’ll volunteer to become a trainer at our NavVis University, engaging your colleagues with topics like programming or intercultural communication (or bike polo).

Would you like an opportunity to drive innovation in the enterprise, AEC, and laser scanning industries? Work alongside supportive colleagues towards clear aims? Learn new skills and develop your career? Send us your application today!

WHAT WE OFFER

  • Take ownership and make an impact, whether you’re building high-tech products or client relationships
  • Flexible working hours
  • Commuting made easy with a location in the heart of Munich, Germany, close to great cafes, shops, and transport links
  • Vibrant company culture with social clubs for every interest
  • Learning opportunities with other NavVis colleagues through our virtual "NavVis University”
Your application
Thank you for considering a career at NavVis. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to position@navvis.com.

Please upload any documents that you want to include with your application. CV and cover letter are required, and you should also attach copies of your references and certificates.

Click to select multiple files or use drag-and-drop
Click to select multiple files or use drag-and-drop

Uploading document. Please wait.